Accounts

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Players are permitted to own multiple accounts, but are subject to rules relating to multi-boxing.[1]

Account management

Ashes of Creation web site design preview (WIP).[2]

The account management page is used to assign or reassign cosmetics to characters within an account.[3][4][5][6]

  • Cosmetics can be reassigned to other characters (alts), but can only be active on one character at a time.[3][5][6]
  • There will likely be a cooldown for reassigning cosmetics between characters.[3]

Account transfers from mail.ru/my.com/my.games

Account transfers from MY.GAMES (My.Com/Mail.Ru) to enable access to Ashes of Creation testing phases can be done by registering an account with Intrepid Studios and submitting a support ticket.[7][8] The intention is for all purchases and achievements to be preserved.[9]

Q: What does this mean for my Ashes of Creation account with MY.GAMES moving forward?
A: We are working with MY.GAMES (previously My.Com and Mail.Ru) to transfer purchases made in the MY.GAMES platform to the Intrepid Account system, so that you will be able to use those purchases in Ashes of Creation. Please create a support ticket using the "I need assistance with my account" and "MY.GAMES Migration" option and our support team will assist you with this transfer process. [7]
Q: What happens if I don’t have an Intrepid Account?
A: You will need to have an Intrepid Account for the transfer to take place. If you have not already done so, please create an Intrepid Account with the same email address that is associated with your MY.GAMES account. [7]
Q: What happens to the purchases on my MY.GAMES account moving forward?
A: Once accounts are migrated to the Intrepid Account platform, any Ashes of Creation purchases would be available on your Intrepid Account.[7]
Q: If I don't want to transfer or migrate my MY.GAMES account, can I get a refund?
A: Any players who previously purchased their pre-order through MY.GAMES can submit a support request through MY.GAMES for a full refund.[7]
Q: What happens to my personal information associated with my MY.GAMES account?
A: Your MY.GAMES account and all associated data will remain safely within the MY.GAMES account system. In order to facilitate the migration of your purchases, MY.GAMES will provide Intrepid Studios with the following data, ONLY if you have made a purchase related to Ashes of Creation or Ashes of Creation: Apocalypse through the MY.GAMES systems.[7]

Two-factor authentication

Token-based two-factor authentication (2FA) is present in Alpha-2.[10] This was expected to be in place for Alpha-1.[11]

Character slots

There will be character limits during the Alpha and Beta testing phases. These are probably going to be more relaxed than for live launch.[12]

  • Allow testing of different builds as needed.[12]
  • Provide equipment needed to test various scenarios.[12]

There will be a "comfortable" number of character slots available for alts.[13][14]

Name reservation

Name reservations were rewards for backing at the Pioneer level and higher and were previously available through the Voyager plus pre-order pack.[15][16][17]

  • Accounts will have name reservation tokens, that entitle its holder to reserve a name on a specific server realm when the reservation time comes. These will be able to be entered into a player's account page to secure a name for a specific realm following a wipe.[18][19]
It would be a field essentially that you fill out in the back end of your account page for the website that would preserve based on a realm basis. So you would select a realm. You would input your reservation token essentially; and then that space would be reserved after the wipe.[18]Steven Sharif

Multi-boxing

The current policy on multi-boxing (multi client) is that players are allowed to own multiple accounts, but may not launch multiple game clients from the same computer. Players may not use any software to automate character actions or mimic keystrokes.[1][20]

  • This was previously stated to be: If a user has a legitimate account and is not botting or using complex scripting then multi-boxing will be permitted.[21][22][23][24]

Multiple accounts and multi-boxing, that's a little bit difficult for me because it could be conceived as pay-to-win, because you can progress on a second character and you can then gift that progression to your primary character. In that scenario yes I can see the argument. However if the character progresses with the same amount of effort and time needed by the person who's playing and they maintain that progression on that character, then I don't consider it pay-to-win. I consider it a second account. So initially what I'm going to say is having multi-boxing capability will be allowed within Ashes of Creation. There are a few safety nets that I put in place that restrict the ability for abuses that we've seen in other games.[23]Steven Sharif

Cosmetics

All cosmetic store items will be non-tradeable.[25]

Gear binding

There may be some gear binding (BoE or BoP) but it will be an exception rather than the rule, as this doesn't facilitate the objectives for the economy.[27][28][29][30]

Q: Right now, there's no soulbinding on any of the gear. Is that intended game design or is that something that'll be addressed later?
A: No, it is intended game design... Very little to no things are intended to be soulbound. They're all a part of an open economy, which are missing a few features in phase one. As we know phase one is about stability and performance, and as we enter into phase two and phase three, some of those additional features and systems will come online: one of which is deconstruction, tempering, over enchantments. Those are are expected to sink open economy items out of the economy to help reach that balance between the faucets and the sinks.[27]Steven Sharif
A lot of what we experienced in games that usually come before us is that many things are account bound and they're soulbound to your character... Instead very little here is character bound. Very very little. The vast majority of gear- yes you will get quest related gear as rewards- but it won't be let's say one set in one dungeon and you must run the dungeon over and over. Instead we want to really emphasize the reliance on the economy and crafters and gatherers and processors to support a majority of the gear structure in-game, combined with that of world raid bosses and dungeon bosses; not a repetitive quest line through a single dungeon.[29]Steven Sharif
Q: If items are intended to not have soul-binding, how is your team going to effectively plan to fight RMT?
A: We are going to be investing heavily in our GMS and in our CS teams, which we have a plan and we have some rudimentary elements of that plan currently in Alpha that relate to player heat-mapping, action heat-mapping, and RMT flags that will then cause some investigative things to occur on our side. This is something that I think has to be done in order to preserve the integrity of the economy of the game. RNT is obviously, even in a game where you had 100% soulbound, can still be done. Whether that be through things like power leveling, purchasing accounts, whatever it might be: a soulbound approach to the economy doesn't solve that per-se. You still have to, as a company, choose to invest in combating those things. And I think many players who played in this genre know that at some point the lights get turned off for many publishers around making those investments. However, that's not our mandate. Our mandate is to ensure that in order to provide a environment where integrity matters, we have to be willing to invest, not just in the tools that discover these types of things, but also in the CS response that includes the GM's availability.[31]Steven Sharif

See also

References